After carefully considering the most recent employee survey results, you decide that Applebee’s core issue is that employees feel that they have no control over how they do their jobs, which makes them feel unable to provide the best customer service that they can. Knowing this, which critical psychological state will you be most targeting in your job redesign initiative?

Hi you haven't provided the options to the question so I will give the answer in my own words.

Answer is EXPERIENCED RESPONSIBILITY FOR OUTCOMES OF THE WORK.

Explanation:

Job characteristics theory is a theory of work design. It provides a set of implementing principles for enriching jobs in organizational settings.

There are three psychological states of job characteristics theory which are:

a. Experienced Meaningfulness of the Work,

b. Experienced Responsibility for the Outcomes of the Work, and

c. Knowledge of the Results of Work Activities.

Experienced Responsibility for the outcomes of the work is the degree to which a worker feels he or she is accountable and responsible for the results of the work.

The individual has to feel personally accountable for the outcomes or results of his work, or the tasks that he is doing and depending on the decisions made by the individual (worker), he or she will be responsible for the results, whether it is a success or a failure.

Therefore, the critical psychological state I will be most targeting in my job redesign initiative is EXPERIENCED RESPONSIBILITY FOR OUTCOMES OF THE WORK.