Tom, the store manager, recently had to fire Jan, an employee who graduated from Paradise College. He felt that Jan was not well trained at her school. So, when Jerry, also a graduate from Paradise College, applied for Jan's old position, he did not want to consider hiring him, feeling Jerry also probably did not receive the proper training. Tom was affected by bias.

representativeness bias

Explanation:

Representativeness bias -

It is also known as representativeness heuristic .

Heuristics refers to the use of some mental shortcuts during the process of judging or decision making .  

The term representativeness heuristic was first given in the year 1970 , by psychologists Daniel Kahneman and Amos Tversky .  

The use of heuristic for making any judgement by the use of comparison , is referred to as representativeness heuristic .  

The process involves comparison with some predefined object or situation , with the new object or scenario , makes the process of understanding much more easier .  

Hence , from the given information of the question ,  

The correct term is representativeness heuristic .  

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