G Describe customer-relationship management (CRM) and provide two examples of real companies that use CRM effectively based on your own personal experience (don't Google this, but instead think about your own experience). Indicate why you think the companies you choose are good examples. Do not use the examples in the text (Caesars, Sheraton, and Amazon are mentioned in the text). Local business examples are best but not required.

Harwood company uses a job-order costing system that applies overhead cost to jobs on the basis of machine-hours. the company's predetermined overhead rate of $2.50 per machine-hour was based on a cost formula that estimates $240,000 of total manufacturing overhead for an estimated activity level of 96,000 machine-hours. required: 1. assume that during the year the company works only 91,000 machine-hours and incurs the following costs in the manufacturing overhead and work in process accounts: compute the amount of overhead cost that would be applied to work in process for the year and make the entry in your t-accounts. 2a. compute the amount of underapplied or overapplied overhead for the year and show the balance in your manufacturing overhead t-account. 2b. prepare a journal entry to close the company's underapplied or overapplied overhead to cost of goods sold.