Nathan has Sharon (Lead Instructional & Design Trainer) designing a training program for the customer service representatives. Which of the following activities is Sharon LEAST likely to perform at this stage?

a. Choosing a delivery method
b. Analyzing training needs
c. Estimating a budget
d. Setting performance objectives

The correct answer is the option A: Choosing a delivery method.

Explanation:

To begin with, in the case that Sharon has to design a training program for the customer service representatives then the least likely activity to perform at this stage is the choosing of a delivery method due to the fact that it is more important to first analyze training needs that the employees will have to have in mind in the future work, then setting performance objectives that the company must accomplish and later estimate a budget that encompasses all those goals.  

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d. all of the above are true.