Green Earth, an environmental organization in Oklahoma, recently recruited Phyllis Galvan as a project coordinator. Galvan's manager has noticed that ever since she has joined, she has been extremely positive about her work and takes up challenges without complaining. In addition, she maintains a positive ambience by helping colleagues and smiling at everyone she interacts with. Her behavior has had a positive effect on her colleagues, who have started behaving in a similar manner. Which of the following concepts is demonstrated in this example?

A) emotional dissonanceB) Ben Franklin effectC) unit biasD) anchoring effectE) emotional contagion

E) emotional contagion

Explanation:

Emotional contagion is a phenomenon that describes the effect the expressed feelings and emotions of people have on others, in such a way that others tend to express the same emotions or feelings. It simply refers to the tendency of someone’s emotion to be transferred or contracted by another, just like a flu.

The concept of emotional contagion is demonstrated in the example given in the question above, as the behavior and emotional disposition of Phyllis Galvan is said have had a positive impact on her colleagues who have started exhibiting similar behavior.

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