As you move through your professional career, you will receive requests for favors and contributions. You will not be able to honor all the requests you receive and will sometimes refuse requests. When refusing a request, first think about the receiver, and then determine the approach for your message. When refusing most typical requests,

a. eliminate the buffer
b. employ the direct strategy
c. use the indirect strategy

The correct answer is letter "C": use the indirect strategy.

Explanation:

While giving messages there are two main approaches: the direct and indirect strategy. The direct strategy is used when the main idea of the message is given at the beginning of the speechy to impact or shock the audience. Details of the idea are provided subsequently. The indirect strategy, instead, starts by providing the details to the audience to finally come up with a conclusion.

Thus, while providing refusals, it is more appropriate to use the indirect strategy so customers will know the reason for the non-approval to confirm the negative news at the end.

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answeraggressive behavior tactics include all of the above;