Luis is applying for the position of client support manager at Featherstone Financial, an investment firm. His first interview with the human resources manager contains both situational and behavioral questions. What is an example of a situational question Luis might have been asked?

during the situational interview, candidates are asked specific questions about how they would handle certain circumstances at their job.

In many cases, situation-based interview questions involve problem-solving and handling difficult issues and circumstances in the workplace.

Explanation

Example: “I was responsible for making sure the customer service team was able to resolve customer questions and concerns quickly and effectively and to ensure customers were always fully satisfied with their experience.” Action: Describe how you overcame the challenge or faced the situation.

Humans resources management asks this question in other to know how the candidates will solve problems on their own, even in the absence of the management.

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