Which of the following options is false? a) The Servicescape [i. e., physical surroundings and environment] can influence perceived quality. b) The design of facilities is dependent entirely on the construction and operating costs of the facilities. c) A well-conceived Servicescape can communicate desired customer behavior. d) Servicescapes are important in their effect on customers as well as workers. e) Signage is an environmental dimension of the Servicescape.

Wo firms, a and b, each currently dump 50 tons of chemicals into the local river. the government has decided to reduce the pollution and from now on will require a pollution permit for each ton of pollution dumped into the river. it costs firm a $100 for each ton of pollution that it eliminates before it reaches the river, and it costs firm b $50 for each ton of pollution that it eliminates before it reaches the river. the government gives each firm 20 pollution permits. government officials are not sure whether to allow the firms to buy or sell the pollution permits to each other. what is the total cost of reducing pollution if firms are not allowed to buy and sell pollution permits from each other? what is the total cost of reducing pollution if the firms are allowed to buy and sell permits from each other? a. $3,000; $1,500 b. $4,500; $3,500 c. $4,500; $4,000 d. $4,500; $2,500