Total quality management (TQM) is an excellent tool for reengineering business processes and making quantum gains in the efficiency and effectiveness with which the processes are performed. works best when used in conjunction with Six Sigma quality control techniques. entails creating a total quality culture that strives for continuously improving the performance of every value chain activity and is driven by a philosophy of managing a set of business practices: 100 percent accuracy in performing tasks (zero defects), involvement and empowerment of employees at all levels, team-based work design, benchmarking, and total customer satisfaction. is a philosophy of doing things that aims at mistake-free management of a company's entire business. is a valuable tool for helping company managers identify what the best practice is for performing a particular activity at a high level of quality.