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Business, 31.03.2020 03:23 abosse144

Candace notices that Bow Wow has developed a reputation as the best place to bring "problem dogs" for day care. Because of the careful attention of the staff, dogs that don’t get along well with other dogs, either because they’re aggressive or because they’re fearful, can safely stay at Bow Wow. This has resulted in an uptick in business, but staff are stretched very thin to accommodate all the dogs with special needs. What would be appropriate corrective actions? Check all that apply. Continue to serve every dog that is brought to Bow Wow as well as possible, since customer service is a high priority. Coach employees who devote too much time to any one dog to give every dog equal time, and formally reprimand any employees who do not improve. Identify this as a threat and adopt a more rigorous screening process before accepting dogs, as well as charge more for dogs who have had a behavioral incident during a previous stay. Identify this as an opportunity to differentiate Bow Wow and adopt a focus strategy to serve owners of dogs with social challenges.

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