Lindsay is training two new sales representatives, Lance and Ayden, to use the revised client-tracking database, which has been updated and improved. Lindsay is sharing her desktop to walk them through the steps of inputting new client information. Lindsay is in Indianapolis, Lance is in Boston, and Ayden is in Phoenix.
In order to make the meeting more successful, Lindsay should (Check all that apply):

a. Be sure that Lance and Ayden know how to connect to Lindsay’s desktop.
b. Frequently ask Lance and Ayden if what she is saying makes sense.
c. Explain how questions should be asked and answered.
d. Expect to review meeting content due to the limitations of virtual technology.

The correct answer are the options A and B.

Explanation:

To begin with, in the situation that Lindsay had to trained the new sales representatives Lance and Ayden via virtual technology then what she should do in order to make the meeting more successful is to beginning with the fact of being sure if Lance and Ayden know how to connect to Lindsay's desktop so in that way they can start properly and second and most important she should frequently aske them if what she is saying makes sense so in that way Lindsay can notice if they are understanding completely the training so they will act properly after.

c.

clarify customers’ doubts only when asked.

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