Francis is the purchasing manager at Buddy’s Auto Body and places orders for routine products such as office supplies and items needed for service and repair of vehicles. He typically purchases tools from the Snap-on dealer and orders a variety of nuts, bolts, and hardware from Grainger. He really likes purchasing from Grainger because he can utilize its website where he has an intranet portal to easily place orders and receive a company discount. Grainger makes it easy and convenient as well by providing a list of previously purchased items that Francis can select and simply click "reorder." What type of purchase process does Francis use when buying these items from Grainger?