Business, 14.04.2020 21:35 jholland18
The Cabin Retreat is a chain of hotels where part of employees' monthly bonus depends on customer satisfaction. Ninety percent of the incentive is based on performance and the remaining ten percent is based on customer satisfaction ratings and the quality of service. In this case, The Cabin Retreat is committed to
A) implementing a just-in-time program
B) line-flow production
C) total quality management
D) internal service quality
Answers: 2
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