A hardware manufacturer uses inspection and quality circles to ensure that all employees are involved with and are responsible for quality.

By doing this, the hardware manufacturer can :

a. reduce the time spent scheduling production.

b. reduce the number of product rejects.

c. terminate all supervisors.

d. improve its materials requirement planning.

e. eliminate the need for quality control.

When randy, a general manager of a national retailer, moved to a different store in his company that was having difficulty, he knew that sales were low and after talking to his employees, he found morale was also low. at first randy thought attitudes were poor due to low sales, but after working closely with employees, he realized that the poor attitudes were actually the cause of poor sales. randy was able to discover the cause of the problem by utilizing skills.