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Business, 15.04.2020 22:33 erykp17

Baxter customer service department follows up on customer complaints by telephone inquiry. During a recent period, the department initiated 10,000 calls and incurred costs of $312,000. Of these calls, 3,800 were for the company's wholesale operation; the remainder was for the retail division.

Costs allocated to the retail division are:

a) $0. b) $31,200. c) $118,560. d) $193,440. e) $203,000.

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