Business, 17.04.2020 16:16 BaileyElizabethRay

In business, a message written to right a wrong is called a claim. Straightforward claims are those where the receiver is expected to readily agree with your message. These claims require a direct approach. To be an effective business communicator, you should familiarize yourself with the best practices for making direct claims and voicing complaints.

What should you include in the opening of a direct claim message?

a. A clear statement of the problem
b. An explanation of the problem followed by a threat
c. A justification of your request

When a customer has a legitimate claim, the customer can expect a

a. positive?
b. neutral?
c. defensive?

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In business, a message written to right a wrong is called a claim. Straightforward claims are those...

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