24. Which of the following guidelines should be followed when dealing with potentially violent employees? a. Indicate the need for time to respond to the concerns voiced, and then set up another time for follow-up. b. Respond to them strongly using aggressive keywords to demonstrate indirectly a position of power. c. Avoid notifying security personnel as this might provoke violent reactions and worsen the situation. d. Avoid asking questions that require long answers or explanations as this might irritate or intimidate them.