While it may not be possible to make the receiver happy when you deliver bad news, you can reduce bad feelings by structuring your message in a sensitive way. Most negative messages take an indirect approach, using a buffer, providing reasons, delivering the bad news with empathy, and closing pleasantly.

What buffering technique are you using if you show in your opening that you care and are concerned?

A. Best news
B. Understanding
C. Facts

C. Facts

Explanation:

When offering bad news to a person it is important to reduce the negative effect of the news.

Buffering is the method by which effect of bad news is communicated without causing a negative reaction.

In opening the best technique is to present facts. This makes the receiver reason with the logic of the bad news.

For example if a staff is to be laid off. A good opening can be to state the need for the business to reduce staff in order to survive a trying economic climate.

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-lavira : )

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