Filtering is a barrier to effective communication that takes place when .

a. the information we have to work with exceeds our processing capacity

b. receivers also project their interests and expectations into communications as they decode them

c. the interpretation of the message is affected by the receiver's emotion

d. the receivers

C. The interpretation of the message is affected by the receiver's emotion

Explanation:

It is said that when we communicate, our personal experience and view of the world have a strong influence on the messages that we form in our minds and communicate to others. Each one of us sees the world through a mental filter, which colors our communication.

The sender sees the world through one set of filters and the receiver sees it through a different set. Each message has to pass, therefore, through two sets of filters.

The filters aren't only mental or psychological, but they can also be cultural.

answer; interviews;