A company, United Consumers, is considering the option of replacing its employer provided insurance plan with what is known as Consumer Directed Health Plan (CDHP). Under this new plan, the company would provide its employees with a sum of money so that the employees can purchase their health plan form the online marketplace. This plan is based on the belief that employees tend to behave more responsibly if they have to spend their own money as consumers. According to a recent study, a market research firm found that generally 41% of the employees (who had the option to choose HDHP) chose HDHP as their choice over their traditional employer sponsored plan. The company, United Consumers, employs 290 people. In order to find out the acceptance of CDHP among its employees, a random sample of 40 employees was selected. Compute the following based on this information:

a. What is the probability that 18 or more employees from this sample chose CDHP as their choice?b. What is the probability that between 17 and 22 employees from this sample chose CDHP as their choice?

Read the overview below and complete the activities that follow.apartment complexes often look for ways to recruit new tenants and retain current tenants. although apartment complexes offer the tangible benefit of shelter to their tenants, many apartment complexes also offer additional services to tenants to encourage tenants to stay or to support the rent prices. the following scenario identifies the several service gaps of a company that runs an apartment complex as well as solutions for reducing these service gaps.concept review: customers have certain expectations about how a service should be delivered. a service gap occurs when the delivery of a service fails to meet customer expectations. there are four types of service gaps: knowledge gap, standards gap, delivery gap, and the communications gap. it is important for marketers to identify these gaps and develop strategies for minimizing them.match the example or solution to the appropriate service gap category.1. wait for repairs 5. train employees well2. understand expectations 6. incentives for tenants3. do not overpromise 7. family movie night4. empower employees 8. delayed lawn careservice gap example solutionknowledge gap standards gap delivery gap communication gap