2. Which of the following statements is true of a service strategy?
a. It allows salespeople t...
2. Which of the following statements is true of a service strategy?
a. It allows salespeople to plan their actions for each customer.
b. It cannot be customized.
c. It is one of the components of the effective salesperson follow-up.
d. It the most important dimension of the three customer service dimensions.
e. It must not be done while directing efforts against competitors.
Answers: 3
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