According to Chiavenato, based on Kurt Lewin's model, the three phases of the organizational change process are:
(i) _ _ _ _ _ _ _ _ _: break from the current pattern, in which old ideas and practices are melted and unlearned to be replaced by new ones to be learned;
(ii) _ _ _ _ _ _ _ _ _: exercising and learning new ideas and practices to discover and adopt new attitudes, values and behaviors; and
(iii) _ _ _ _ _ _ _ _ _: incorporation of new ideas and practices learned in which the new behavior pattern creates a new norm.

Choose the alternative that presents the terms referring to the dotted lines, in the same order:

Choose one:
a) The Fixation - transformation - consolidation.
b) Freezing - process - result.
c) Defrost - change - refreeze.
d) Change - forces - impulse.
e) Process - output - input.