6. You own a company. You have identified a safety issue with one of your products. The company could

lose a large amount of money if customers find out about the problem. What should you do?

A. Ignore the problem until someone reports it.

B. immediately recall the product.

C. Try and find out who caused the problem.

Do a financial impact study before taking action

D. Do a financial impact study before taking action

B. immediately recall the product.

Explanation:

If a safety issue is identified in one of my product as a company owner, the first thing to do is to immediately recall the product. Recalling means asking people that are currently in charge of the product to return it in order to determine the ROOT CAUSE of the issue.

Once the product is recalled, then further investigation can be carried out. First is to determine what might be the root cause of the issue. This is done by questioning those that are in charge of the production processes. After different and diverse answers to questions, then I can streamline the answers to those we considered as the root cause of the problem to minimum before proffering necessary measures to be carried out in order to prevent the issue from occurring in the future.

The next step will be the implementation of the measures. If the measures that were put in place were able to solve the safety issue, then we can document and validate it so that can it can be referenced to in future in case of similar occurrence.

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