Strategically selecting a communication channel means that you choose the communication channel that is best able to meet your work objectives. This process involves evaluating three qualities of communication channels: richness, control, and constraints. Richness involves two considerations: the level of immediacy and number of cues available. Control refers to the degree to which communications can be planned and recorded, thus allowing strategic message development. Constraints refer to the practical limitations of coordination and resources.

Evaluate communication channels in terms of richness, control, and constraints.

Phone Conversation
Team Meeting
Webinar
Video Conference
Phone Call
Texting
Break room conversation
Email