Lacey studied at Florida Atlantic University (FAU) for her bachelor's in business administration (BBA). Along the way, she took several keyboarding courses and types over 130 words per minute.

In her coursework, she also studied hotel & resort operations as well as, specifically, an external course on the Best Use of ACME Property Management System.

In her post-graduation job at an upscale hotel, she is recognized by her HR Director and General Manager as having the best guest satisfaction rates among her peers for check in while SIMULTANEOUSLY having the fastest-processing time for a new guest checking in of anyone in the hotel.

We can now say that Lacey has an for her position.

Jameson manages a well-known cell phone company. this company has been voted as having the best cell-phone service. consumers appreciate the fact that they can call from almost anywhere in the world and the service still gets through. jameson knows that the company's product far surpasses that of the competition. one thing has been bothering him, though. in order to put so many resources into ensuring the best service, jameson has cut back on employees at the firm's customer call center. recently, consumers have begun complaining about long wait times when they call in with a problem or concern. although its cell phone service is still considered one of the best, customer satisfaction with the firm's customer service has plummeted. jameson does not understand why consumers are getting so upset. he believes the exceptional cell phone service more than makes up for long waiting periods and other issues with its customer service. "after all," he says, "they can't have it all. if i invest more in customer service, that means less investment on ensuring the quality of our product offering."refer to scenario. jameson has asked you, a marketing consultant, to give him advice. he cannot understand how a cell-phone company with the best product offering in the cell-phone service industry could get such low satisfaction ratings simply because the customer service is not up to par. you suggest that jameson has a narrowly defined view of the company's product offering. you tell jameson that successful marketers should define their products as what they

Suppose that a firm is considering moving from a batch process to an assembly-line process to better meet evolving market needs. what concerns might the following functions have about this proposed process change: marketing, finance, human resources, accounting, and information systems?

Post test question number 9 for entering the job market