"A new customer opens an account and buys a variable annuity contract, investing $20,000. 90 days later, the client calls and tells the representative that he wants to surrender the contract. The representative explains that this is not a good idea, since there will be a high surrender fee of 8% imposed. The client tells the representative that he does not care about the surrender fee and that he wants the net proceeds wired to an account at a bank in another country. What should the representative do?"