MINI CASE THE INFORMAL COMMUNICATION NETWORK Phedre was working her first shift at the Hyacinth Burger Bar. She had gone through some training with the owner Melisande the previous day. She had found Melisande intimidat- ing, despite her politeness and calm demeanor. She felt her bored gaze throughout the training and registered her stiff and unwelcoming body language and slightly condescend- ing tone. Melisande had also warned her several times to pay attention, saying she wasn't pre- pared to waste her time explaining things twice. Phedre felt as though she might already be disappointing her new employer, and she hadn't even done anything yet! Despite her social discomfort, Phedre had listened carefully to everything, in particular the instructions for cleanup at closing time. The most difficult part of cleanup was scraping the burger grill and emptying the grease trap. The collected grease from a day's worth of burgers and bacon was, once cool enough, put into garbage bags and disposed in a special container kept outside the restaurant in the back. Melisande had been very specific the previous day. She had told her, "Put three scoops of grease in each bag and then throw them away." The supervisor on shift today, whose name was Joscelin, had told her something quite different though. "Make sure you double up on the bags," was his first comment, followed by "and make sure you only put two scoops in per bag and no more. If you put three the bags tend to break. A few weeks ago one guy had it break just as he threw it into the container and dirty grease spilled all over him. He was vomiting for a few minutes and then had to go home right away. We don't want that to happen again. Don't worry about Melisande seeing you not following instructions. She does get upset about that type of thing but she is hardly ever here. Your training session was the first time I've seen her in a month." "Wow," thought Phedre. "Thank goodness Joscelin told me about that or something very nasty could have happened. I wonder why Melisande doesn't know about this after all, she is the owner! If I had followed her instructions it could have made me sick." Discussion Questions 1. Why do you think the grease trap cleaning issue has not been drawn to Melisande's attention? Be as specific as possible. 2. What might Melisande do differently to encourage more upward communication? Be specific. 3. Using this case as an example, discuss how the informal communication network can impact the effectiveness of orientation and training. Remember to consider both potential positive and potential negative impacts. vvv

This problem has been solved! see the answerchapter 19 problem #8. quality and financial control (connect, perform)part one: geometrica designs and builds domes and space frames for large buildings. while the company had developed quality standards over time to respond to different client problems and training needs, it lacked a unified quality system, and its global client base wanted assurance that geometrica met an established international standard for quality. which of the following was an appropriate step for this company to take? a) reform its accounting and financial reporting systems to comply with sarbanes-oxleyb) establish and document a quality management system to comply with iso 9000management at workyou are the new fleet manager at xpressship, a package delivery company. as your first project, your boss has asked that you to look into implementing an electronic monitoring system for the fleet of 2,000 trucks your company owns. a recent internal audit on maintenance and repair costs on the company’s vehicles revealed while maintenance was performed regularly on the trucks, mileage or use had not been taken into account. this resulted in approximately $20,000 of unneeded repairs. you know that telematics have been used by other companies with fleets of cars or trucks and it will allow your company to not only track mileage and use, but also part replacement needs, vehicle oil pressure, and drivers’ speed and real time location. tracking these items can reduce maintenance costs while improving efficiency. you find that a simple computer can be installed in each vehicle. when the drivers return at the end of the day, the telematics information from each vehicle will be uploaded to a master computer where a software program will generate a report with results on the variables you have selected.early one morning as you are getting a cup of coffee, a few drivers that have been with the company for many years approach you with some concerns. eldon, the most senior driver says, “i heard you’re installing some type of computer to track our driving. my buddy works over at parcel and post package delivery and he said they’ve got these computers, too. he said managers are writing people up and firing drivers for speeding or not wearing seat belts. are you going to do that to us, too? ”part two: as a manager, which of the following statements would be effective in maintaining a positive relationship with company drivers? check all that apply.a) at this time, xpressship will be using telematics to monitor maintenance and repair needs, not drivers’ motoring habitsb) although the company isn’t doing so now, when xpressship begins to monitor driver motoring habits, the company will encourage them to keep a separate daily log where they can document any unusual circumstancesc) while xpressship could monitor things like speed, location, and idle time, the company trusts their drivers and will not be using that data in disciplinary decisionsd) xpressship executives are happy with their technology and believe that implementation is ideal for your organization

For each separate case below, follow the 3-step process for adjusting the prepaid asset account at december 31. step 1: determine what the current account balance equals. step 2: determine what the current account balance should equal. step 3: record the december 31 adjusting entry to get from step 1 to step 2. assume no other adjusting entries are made during the year. a. prepaid insurance. the prepaid insurance account has a $4,700 debit balance to start the year. a re- view of insurance policies and payments shows that $900 of unexpired insurance remains at year-end. b. prepaid insurance. the prepaid insurance account has a $5,890 debit balance at the start of the year. a review of insurance policies and payments shows $1,040 of insurance has expired by year-end. c.prepaidrent.onseptember1ofthecurrentyear,thecompanyprepaid$24,000 for 2 years of rentfor facilities being occupied that day. the company debited prepaid rent and credited cash for $24,000.

Money aggregates identify whether each of the following examples belongs in m1 or m2. if an example belongs in both, be sure to check both boxes. example m1 m2 gilberto has a roll of quarters that he just withdrew from the bank to do laundry. lorenzo has $25,000 in a money market account. neha has $8,000 in a two-year certificate of deposit (cd).