Carolina, the accountant for Duke Manufacturing, tells Jacob, who works in customer service for Duke, that that their company's customer satisfaction rating predicts sales revenue in dollars. Carolina's comment indicates that the customer satisfaction rating is

A LEADING INDICATOR

Explanation: A leading indicator is an economic factor that changes before the rest of the economy begins to go in a particular direction. It is output oriented and predictive in nature as it helps to predict significany changes in an economy.

Duke Manufacturing company's customer satisfaction rating prediction of sales revenue in dollars is a typical example of a LEADING INDICATOR.

its high unemployment figures

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whole quiz

1. the sum of all activities involved in getting high-quality products into the marketplace

2.operations

3. the principle of looking at the supply chain as a whole in order to improve the overall flow through the system.

4. produced; performed

5. activities producing tangible products, such as radios, newspapers, buses, and textbooks.

6. activities producing intangible and tangible products, such as entertainment, transportation, and education.

7.   customer focus

8. analyzing a competitor's products to identify desirable improvements

9. the systematic direction and control of the processes that transform resources into finished projects that create value for and provide benefits to consumers.

10. operation management.

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