Many fast-food restaurants compete on lean business concepts. Match each of the following activities at a fast-food restaurant with the lean business concept it strives to achieve. Some activities might relate to more than one lean business concept. 1. Courteous employees

a. Just-in-time (JIT)

b. Continuous improvement (CI)

c. Total quality management (TQM)

2. Food produced to order

a. Just-in-time (JIT)

b. Continuous improvement (CI)

c. Total quality management (TQM)

3. New product development

a. Just-in-time (JIT)

b. Continuous improvement (CI)

c. Total quality management (TQM)

4. Clean tables and floors

a. Just-in-time (JIT)

b. Continuous improvement (CI)

c. Total quality management (TQM)

5. Orders filled within three minutes

a. Just-in-time (JIT)

b. Continuous improvement (CI)

c. Total quality management (TQM)

6. Standardized food making processes

a. Just-in-time (JIT)

b. Continuous improvement (CI)

c. Total quality management (TQM)

7. Customer satisfaction surveys

a. Just-in-time (JIT)

b. Continuous improvement (CI)

c. Total quality management (TQM)

8. Continually changing menus

a. Just-in-time (JIT)

b. Continuous improvement (CI)

c. Total quality management (TQM)

9. Drive-through windows

a. Just-in-time (JIT)

b. Continuous improvement (CI)

c. Total quality management (TQM)

10. Standardized menus from location to location

a. Just-in-time (JIT)

b. Continuous improvement (CI)

c. Total quality management (TQM)

1. C.

2. A.

3. B.

4. C.

5. A.

6. C.

7. B and C.

8. B.

9. A and B.

10. C.

Explanation:

1. Courteous employees is a total quality management (TQM).

2.  Food produced to order is a just-in-time (JIT).

3. New product development is a continuous improvement (CI).

4. Clean tables and floors is a total quality management (TQM).

5. Orders filled within three minutes is a just-in-time (JIT).

6. Standardized food making processes is a total quality management (TQM).

7. Customer satisfaction surveys is both a continuous improvement (CI) and total quality management (TQM).

8. Continually changing menus is a continuous improvement (CI).

9. Drive-through windows is both a just-in-time (JIT) and continuous improvement (CI).

10. Standardized menus from location to location is a total quality management (TQM).

A lean business is a business concept used by organizations to eliminate waste and maximize value for growth and development. The lean business concept include the following;

A total quality management (TQM) is a management framework that is focused on achieving long-term success through the satisfaction of your customers by the efforts of all the member of staff in an organization.

Just-in-time (JIT) is a management framework that is focused on cutting manufacturing costs and increase efficiency between suppliers and consumers through the use of a proper inventory system.

A continuous improvement (CI) is a management technique that is focused on improving manufacturing processes, products and services through the elimination of redundancy and time-wasting activities in an organization.

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