Hi Abigail, As you may know, Macy’s is in a battle with Abercrombie & Fitch for sales among 15- to 20-year-old female customers. We are relocating our Junior department to the basement of our store to give young people a separate entrance and place to call their own. We want to beat Abercrombie & Fitch, and we’ll all need to work together to make that happen.

Thanks for your hard work. Together we can do this!
Best regards,

William

1. Do you think some kind of reward would be appropriate to motivate Abigail? If so, what should it be?

a. A choice of work assignments
b. Two days off with pay
c. A $200 bonus

2. What sentences should I use to increase Abigail’s expectancy P&O expectancy?

a. You asked for new promotional posters last week—I’ve gotten those for you.
b. Any employee who increases sales by 10% this month will receive a reward.
c. Your attitude is critical in this effort—I know you can do it.

3. Which of the following sentences should I use to increase Abigail’s E&P expectancy?

a. Any employee who increases sales by 10% this month will receive a reward.
b. You can choose your own reward if you hit your goals.
c. You asked for new promotional posters last week—I’ve gotten those for you.