Business, 15.07.2020 04:01 ceceshelby2635
When delivering bad news to customers, use an indirect strategy as you would with other bad news messages, and maintain a positive tone. Occasionally, companies disappoint their customers. Whenever possible, these problems should be addressed immediately. Choose the best answer for the following question about handling customer problems.
What is the first step you should take when a problem arises?
1. Call the individual customer.
2. Disguise the problem as a "technical error."
3. Explain to the customer what they did that caused the problem
Answers: 1
Business, 21.06.2019 22:00
If a bond is issued at a premium the effective interest rate is most likely
Answers: 2
Business, 22.06.2019 11:00
Which ranks these careers that employers are most likely to hire from the least to the greatest?
Answers: 2
Business, 22.06.2019 14:20
For the year ended december 31, a company has revenues of $323,000 and expenses of $199,000. the company paid $52,400 in dividends during the year. the balance in the retained earnings account before closing is $87,000. which of the following entries would be used to close the dividends account?
Answers: 3
Business, 22.06.2019 22:00
Most economists report the elasticity of demand asa. the absolute value of the actual number.b. a negative number, since price and quantity demanded move in opposite directions.c. a percentage, since both the numerator and denominator are percentages.d. a dollar amount, since we are measuring the change in price.
Answers: 2
When delivering bad news to customers, use an indirect strategy as you would with other bad news mes...
Geography, 10.12.2021 21:50
Mathematics, 10.12.2021 21:50
Mathematics, 10.12.2021 21:50
Computers and Technology, 10.12.2021 21:50
Computers and Technology, 10.12.2021 21:50
Mathematics, 10.12.2021 21:50
Social Studies, 10.12.2021 21:50
Physics, 10.12.2021 21:50
Mathematics, 10.12.2021 21:50
Mathematics, 10.12.2021 21:50
Physics, 10.12.2021 21:50