The result of the Convention on Combating Bribery of Foreign Public Officials in International Business Transactions was to: a. Make it obligatory for companies to adopt a zero-tolerance approach toward grease payments.
b. Make grease payments mandatory in order to obtain exclusive preferential treatment in a host nation.
c. Consider payment of speed money to be moral, but illegal.
d. Make bribery of foreign officials a criminal offense but not consider facilitating payments a criminal offense.
e. Make it mandatory for companies to adhere to the pollution control standards of their home country in all the nations in which they do business.

Read the overview below and complete the activities that follow.apartment complexes often look for ways to recruit new tenants and retain current tenants. although apartment complexes offer the tangible benefit of shelter to their tenants, many apartment complexes also offer additional services to tenants to encourage tenants to stay or to support the rent prices. the following scenario identifies the several service gaps of a company that runs an apartment complex as well as solutions for reducing these service gaps.concept review: customers have certain expectations about how a service should be delivered. a service gap occurs when the delivery of a service fails to meet customer expectations. there are four types of service gaps: knowledge gap, standards gap, delivery gap, and the communications gap. it is important for marketers to identify these gaps and develop strategies for minimizing them.match the example or solution to the appropriate service gap category.1. wait for repairs 5. train employees well2. understand expectations 6. incentives for tenants3. do not overpromise 7. family movie night4. empower employees 8. delayed lawn careservice gap example solutionknowledge gap standards gap delivery gap communication gap