Decision point: sizing up the players the phone rings in the next room and the assistant answers it. she tells the caller, "yes, sir, they are here." she soon hangs up, and comes in with your coffee. she tells you that it should not be too much longer and again apologizes. she explains that the ceo doesn't answer his cell phone while driving. she says he waited to pull over to call her because he is a bit old fashioned. "he has a hands-free system but has found it a hassle to use," she says. she turns to leave, but you ask her to have a seat. you have an opportunity here. what would be most beneficial to ask the assistant at this time?