The sales process at Xerox typically follows the six stages of the personal selling process. During the second stage, the salesforce prepares for a presentation by

Explanation:

During the second stage, the salesforce prepares for a presentation by researching the market and collecting all relevant information regarding your product or service. Doing so allows the salesforce to have all the information ready and tailored specifically to the potential client's particular needs in order to drastically increase the chances of convincing the potential client on buying the product that is being presented to them.

answer; /// the correct answer is (shared); /// good luck

answer; management is about coping complexity and leadership is about coping with change; i believe this is correct; ///good luck                                          

(b) management: leadership