In our accounting department, one of the actions taken by a clerk has been to identify the most frequently used forms and to put them in an area where they can be easily accessed. The other less frequently used forms have been tagged and put in their own separate area. This action likely occurred from the use of which lean tool?

a 5S program

Explanation:

This action likely occurred from the use of a 5S program. This is a program that focuses on the 5 S' which are Sort, Set in Order, Shine, Standardize, Sustain. These are used in order to analyze everything in an area in order to decide what is or isn't necessary, put things in order, cleaning, and setting up procedures for performing these tasks on a regular basis. Which is what the clerk has done by identifying these most and least frequent forms and organizing them accordingly for use on a regular basis.

answer; management is about coping complexity and leadership is about coping with change; i believe this is correct; ///good luck                                          

(b) management: leadership