A large personal care products company adopts a(n) approach to gain a competitive edge in light of intense foreign competition and increasingly demanding customers. The company believes that uniform commitment to quality in all areas of its organization will promote a culture that meets customers' perceptions of quality.

"Total quality management " is the correct answer.

Explanation:

TQM seems to be a management philosophy focused mostly on the idea that such a company can achieve long-term performance by making all its participants concentrate on enhancing efficiency and thereby providing customer loyalty, including low-level staff to their highest position representatives. This can be accomplished by the incorporation of all roles and processes relating to quality throughout the business.

Hello! i️ believe a.) is the correct answer. : )

You would shift straight backwards.