When the Connecticut auto dealer uses the chatbot named Holly to respond within four or five minutes to every potential lead, it is improving which dimension of service quality?

The correct answer to this open question is the following.

Although there are no options attached, we can say the following.

When the Connecticut auto dealer uses the chatbot named Holly to respond within four or five minutes to every potential lead, it is improving the customer service dimension of service quality.

The advantages of a chatbox are precisely that, to improve the quality of the service in a company so the clients feel that the company is very aware of its concerns and have an immediate response to solve general inquiries or issues.

The disadvantage is that when the customer has a specific issue, bots cannot resolve the issue. It needs the attention of a service executive to resolve the problem. Unfortunately, today is very difficult to speak to an executive because the bots are "flooding" the market.

answer: qué lástima, pero no podré ir.

explanation: the expression "qué lástima" means "what a pity" and indicates disgust, because she would like to go but she can't go.

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the answer is b for dog