Will give the brainliest !!

1. Putting Customers on Hold for too Long

This is one of the most common examples of bad customer service calls. The prospect of being placed on hold for several minutes is enough to inspire a sense of dread in even the most upbeat caller.

It’s vital to get your queue times down as much as you can. In Playvox, you can upload your customer service variables and create dashboards with your most relevant KPIs, such as response time and identify the average length of a customer’s wait. Your custom QA scorecards allow you to create your own call center metrics with which to measure your team’s performance, and if callers wait on hold too long, you’ll know.

Maybe you don’t have enough bodies to accommodate all of your calls — in which case, there’s a simple solution! Otherwise, consider implementing a callback scheme, in which agents get back to customers as soon as they’re free.

There’s no reason to be yet another call center falling prey to such obvious poor customer service example calls.

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2. Using Negative Language

Using the right tone and language is just one aspect of a great customer service attitude. Your callers want to feel as though your agents have the solution for every problem, even if they don’t.

Customers who encounter agents saying they "don’t know" how to help them or cannot inspire confidence are likely to feel disillusioned with your overall service.

Training agents to stay positive and approach issues with a can-do approach is essential, to minimize the risk of callers ending interactions with an unpleasant experience.

They can share a word of their negative experience on social media or review sites as examples of your unacceptable customer service calls.

With Playvox, you have the freedom to monitor and evaluate each agent’s customer interactions and tone with custom scorecards. Did Agent X introduce themselves properly and offer to help with the problem reported? Was Agent Y friendly and positive throughout? If the scorecards show they didn’t, you know where to direct further training.

3. Transferring Callers Again and Again

Being bounced from one agent to another and another is one of the most familiar examples of bad customer service calls.

Not only does this imply your staff don’t know how to solve a problem, it suggests your entire structure needs work too.

When a customer calls with a specific issue, be it of a complex technical nature or something a little more simple, there should agents who specialize in that area.

The agent taking the call would know exactly who to direct the customer to, rather than transferring them and hoping for the best. Playvox allows you to connect your customer service variables and create KPIs to measure how often customers are being transferred and hear the effect this has on them through random call monitoring.

Explanation:

brainlist me :)

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