Business, 12.12.2020 16:30 jakobrobinette

For each of the characteristics of excellent service below, provide a scenario in which the characteristic is exhibited. (1-2 sentences each) Example:

Be Knowledgeable

Customer: “Excuse me, sir, I was wondering if this suit is dry clean only?”

Clerk: “Yes, that suit is 100% wool, so it is recommended that you have it dry cleaned.”

Be Friendly

Be Responsive

Be a Good Listener

Be Respectful

Be Grateful

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For each of the characteristics of excellent service below, provide a scenario in which the characte...

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