Business, 31.12.2020 03:40 cmaya

This tool (refer to the graphic), which helps the Ritz-Carlton (a luxury hotel) is known as the Zone of Tolerance concept. Its purpose is to: a) evaluate employee performance in a service context
b) evaluate the quality of its service relative to that of competitors
c) understand consumer behavior in a service context
d) measure financial performance of a service

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This tool (refer to the graphic), which helps the Ritz-Carlton (a luxury hotel) is known as the Zone...

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