In the EFQM Excellence Model, the first step of assessing results is to: Select one: a. look at their performance b. look at their scope c. look at their measurement d. look at their relevance

d. look at their relevance

Explanation:

The EFOM model stands for european foundation for quality management that deals in self assessing for determining the strengths and the areas in order to improve the activities of the organization

The first and foremost step for result assessment is to look to their relevance whether it is relevant or not i.e. important or not

So as per the given situation, the option d is correct

(a) when insurance is obtained through a reciprocal insurer, the insureds are sharing the risk of loss with other subscribers of that reciprocal.

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