Consider the attached clustered bar chart of the dashboard developed to monitor the performance of a call center. This chart allows the IT manager to .

Question Completion:

Consider the clustered bar chart of the dashboard developed to monitor the performance of a call center: Houston Email Internet Software Dallas Austin 0 5 20 25 10 15 Number of Calls This chart allows the IT manager to

O a. identify the percent of customers who do not have one of the listed problems.

O b. identify the frequency of a particular type of problem by location.

O c. identify which city contains the most customers.

O d. identify how often a problem is related to hardware.

Consider the attached clustered bar chart of the dashboard developed to monitor the performance of a call center. This chart allows the IT manager to .

O b. identify the frequency of a particular type of problem by location.

Explanation:

The clustered bar chart attached to the report shows the call volume in the call center by type of problem (Email, Internet, or Software) for each of three cities in Texas.  By viewing this clustered bar chart, the IT manager will be able to graphically and quickly identify if there is a particular type of problem by location.  This bar chart is much easier to read and interpret than a text report.  This is the major advantage of using graphs to represent written texts.

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