How can you help? You are the administrative assistant at a local business. An elderly man, Mr. Beddinghaus, has a residence whose property adjoins the business property, and he has called to complain that trees on the business property are shedding leaves onto his lawn. He wants someone to rake the leaves so he won't have to pay his lawn service to do it. While you've been told that the business is under no legal obligation to remove the leaves, you are tasked with finding options for resolving the problem in a manner that is appropriate and will not harm the business's reputation within the small community. With a partner, discuss ways you might solve this issue. In addition, since the first phone call, Mr. Beddinghaus has called you three times to complain about the leaves. You have assured him that you are working on a solution, but he seems to be lonely and in need of someone to listen. How can you listen to his concerns and gracefully end telephone conversations in which he goes on and on? What will you tell him the next time he calls?