When are conflict resolution skills required in the consumer service industry? A. When the customer service representative is following up with a customer after their Issue has been resolved.
B. When the customer service representative has personally offended the customer
C. Any time a customer requires assistance from a customer service representative.
D. When the customer is not in a frame of mind to begin the assessment phase of customer service.

Jameson manages a well-known cell phone company. this company has been voted as having the best cell-phone service. consumers appreciate the fact that they can call from almost anywhere in the world and the service still gets through. jameson knows that the company's product far surpasses that of the competition. one thing has been bothering him, though. in order to put so many resources into ensuring the best service, jameson has cut back on employees at the firm's customer call center. recently, consumers have begun complaining about long wait times when they call in with a problem or concern. although its cell phone service is still considered one of the best, customer satisfaction with the firm's customer service has plummeted. jameson does not understand why consumers are getting so upset. he believes the exceptional cell phone service more than makes up for long waiting periods and other issues with its customer service. "after all," he says, "they can't have it all. if i invest more in customer service, that means less investment on ensuring the quality of our product offering."refer to scenario. jameson has asked you, a marketing consultant, to give him advice. he cannot understand how a cell-phone company with the best product offering in the cell-phone service industry could get such low satisfaction ratings simply because the customer service is not up to par. you suggest that jameson has a narrowly defined view of the company's product offering. you tell jameson that successful marketers should define their products as what they

You have $22,000 to invest in a stock portfolio. your choices are stock x with an expected return of 11 percent and stock y with an expected return of 13 percent. if your goal is to create a portfolio with an expected return of 11.74 percent, how much money will you invest in stock x? in stock y?

Ireally need with these questions.6. what level of job security do athletes and sports competitors have? why do you think this is? 22. do you think a musician has more job security than an athlete? explain.37. what is the difference between a public relations specialist and a marketing professional? 47. do you think gender inequalities still exist in the sports industry? explain.50. what are the advantages and disadvantages of labor unions? do you think labor unions are fair to employers? how might they be taken advantage of?