Activities, decisions, and physical evidence of a typical automobile service operation blueprint is listed below. In the framework provided, in the next page draw the appropriate element of the blueprint showing the activities and decisions taken by the customer. The activities performed by the service provider in front of the customer. The activities done by the service provider away and not immediately visible to the customer. The lowest level activities that support the operations of service shop. Finally draw the physical evidence in appropriate row location, and connect all activities and decisions according to their precedence Precedence 5 17 6 2 4 1 Element 1. customer specifies problem
2. service department operator schedules appointment
3. Detail diagnosis by the mechanic
4. customers arrive for service
5. greets by service consultant
6. primary diagnosis by consultant
7. Customer notified by the consultant
8. Customer approves service
9. Vehicle is retrieved
10. Mechanic performed the required work
11. Prepare invoice by the consultant
12. Mechanic notifies consultant of work done
13. Customer departs
14. Fancy coffee machine,
15. consultant outfit
16. Ordering various part from manufacturer
17. Customer calls for service appointments
18. Customer pays the bill 11 3 18 8 12 10 9 * 7