If you know a contact at the company you are applying to, you should:

a) not include that information until the interview.
b) include their name in your resume.
c)include their name in the first paragraph of your cover letter.
d) include their name in the closing of your cover letter.

The answer is: Include their name in the first paragraph of the cover letter.

whole quiz

1. the sum of all activities involved in getting high-quality products into the marketplace

2.operations

3. the principle of looking at the supply chain as a whole in order to improve the overall flow through the system.

4. produced; performed

5. activities producing tangible products, such as radios, newspapers, buses, and textbooks.

6. activities producing intangible and tangible products, such as entertainment, transportation, and education.

7.   customer focus

8. analyzing a competitor's products to identify desirable improvements

9. the systematic direction and control of the processes that transform resources into finished projects that create value for and provide benefits to consumers.

10. operation management.

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