In order to allow customers to receive advice over the telephone, my-lawyer. com plans to hire a number of legal assistants to staff a call-center. The number of calls coming in between 8am and 6pm is estimated to be 5 calls per hour (coefficient of variation for the inter-arrival time is 1). Each call is expected to take 20 minutes (with a standard deviation of 20 minutes). What would be the utilization of the call center staff with two legal assistants?
a. 55%
b. 80.25%
c. 88%
d. Cannot be determined
e. None of the above .
Answers: 3
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