Business, 02.03.2021 22:50 zay65307

THESE ANSWQERS I AM ASKING RE ALL CORRECT., THESE ARE FOR YOU The steps in an indirect message include which of these? *
4/4
The buffer

The apology
The Rationale

A good will attempt

The bad news

In an indirect message, the actual bad news should be given in which paragraph? *
1/1
First
Second

Third
Fourth

Make sure your entire message is as negative as possible so you don't give the person receiving the message mixed signals. *
1/1
True
False

When providing reasons for the bad news, which of the following are things you need to consider? *
2/2
What date will you deliver the bad news?
Who is the message intended for?

How severe is the message?

Will giving the bad news cause problems for you?

When giving an explanation for the bad news, which of these are things should you NOT do? *
1/1
Explain company policy
Be as vague as possible

Give the complete explanation before the bad news, don't split it.
Be clear and logical

Severe or life-changing bad news should be given face-to-face. *
1/1
True

False

Which of the following is the best wording to use in a bad news message? *
1/1
We regret that the beds have failed and will be discontinued and recalled but we will not be taking the beds back or replacing the beds.
The beds have been discontinued and recalled but there will be no returns accepted or replacements offered.

Unfortunately, the beds will be discontinued and recalled with no refunds, returns or replacements offered.
The beds have been discontinued and recalled and we are unable to offer refunds, returns or replacements.

Offering a coupon or some other alternative might help cushion bad news for customers and keep good will for the company. *
1/1
True

False

Repeat the bad news in your closing to be sure the message was received. *
1/1
True
False

In giving the bad news, make sure you mention all the impacts to the company. *
1/1
True
False

If there are benefits to the reader/receiver of the bad news message, mestion them but do NOT make any up. *
1/1
True

False

Answers: 1

Show answers

Another question on Business

Business, 21.06.2019 13:30

Yard tools manufactures lawnmowers, weed-trimmers, and chainsaws. its sales mix and unit contribution margin are as follows. sales mix unit contribution margin lawnmowers 20 % $30 weed-trimmers 50 % $20 chainsaws 30 % $40 yard tools has fixed costs of $4,200,000. compute the number of units of each product that yard tools must sell in order to break even under this product mix.

Answers: 3

Answer

Business, 21.06.2019 23:30

On september 12, ryan company sold merchandise in the amount of $5,800 to johnson company, with credit terms of 2/10, n/30. the cost of the items sold is $4,000. ryan uses the periodic inventory system and the net method of accounting for sales. on september 14, johnson returns some of the non-defective merchandise, which is restored to inventory. the selling price of the returned merchandise is $500 and the cost of the merchandise returned is $350. the entry or entries that ryan must make on september 14 is (are): multiple choice sales returns and allowances 490 accounts receivable 490 merchandise inventory 350 cost of goods sold 350 sales returns and allowances 490 accounts receivable 490 sales returns and allowances 500 accounts receivable 500 sales returns and allowances 490 accounts receivable 490 merchandise inventory 343 cost of goods sold 343 sales returns and allowances 350 accounts receivable 350

Answers: 1

Answer

Business, 22.06.2019 08:10

What are the period and vertical shift of the cosecant function below? period: ; vertical shift: 1 unit up period: ; vertical shift: 2 units up period: ; vertical shift: 1 unit up period: ; vertical shift: 2 units up?

Answers: 3

Answer

Business, 22.06.2019 11:00

What is the advantage of developing criteria for assessing the effectiveness of business products and processes? a. assessment criteria are answers. b.assessment criteria are inexpensive. c.assessment criteria provide you with a list of relevant things to measure. d.assessment criteria provide you with a list of people to contact to learn more about process mentoring.

Answers: 3

Answer

You know the right answer?

THESE ANSWQERS I AM ASKING RE ALL CORRECT., THESE ARE FOR YOU The steps in an indirect message incl...

Questions