1. Interpersonal skill is the person's ability to effectively to meet customers' needs and assist his co-workers and superiors. 2. skill is as important as communication skills to know exactly what the customers need and how you can help them.
3. Patience and will keep you from getting upset and saying something inappropriate. Remember to try not to take it personally when the customer is upset.
4. Having a sense of humor is can relieve stress to customer, however, make sure you never at a customer, such as when they make a mistake or have trouble with something.
5. means putting yourself on the customer’s position, like how would you feel if you’re in his/her situation.