Jackson has been working as a sales manager at a large company for 8 months and oversees about 100 sales representatives. For the most part, Jackson does a good job of motivating his employees and overall team sales have remained consistent. However, Jackson has a particularly dominating management style. He tends to micro-manage and tells even the most successful sales reps with 20+ years of experience how they should be doing their jobs. He has called out several sales reps in a meeting and put them on the spot to justify their sales techniques. Jackson does not respond very well to criticism from other people. a. Thoroughly analyze why the conflict has occurred.

b. Identify and explain how this conflict can be viewed and resolved from the point of view of one of Jackson’s employees.

c. Identify and explain how this conflict can be viewed and resolved from the point of view of one of Jackson’s managers.

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